FAQs

FAQs

What is your warranty policy?

Standard warranty 3 years, free parts provided.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

We accept T/T, L/C, D/A, D/P, WESTERN UNION, PAYPAL, CASH, etc.

Do you accept OEM?

Yes, we offer OEM service, also ODM solution for many special requirements from our clients.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. All the small vfds are sealed with plastic film and protected by foam cotton. Large vfds is packed by export-standard plywood case. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping cost?

The price we offered is EXW Shenzhen.  If order amount exceed 20,000 USD, we can offer FOB Shenzhen.